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Brother PC-420 PRW Limited Edition Project Runway Sewing Machine
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This review is for: brother pc 420 prw reviews
I found this to be a wonderful machine, a miracle, and I was in love with it for the first few hours. When it hopelessly locked, with no thread jam to explain it, I was quite upset. The machine was useless and would not sew. The Brother website was difficult to sort out, but it offered only the advice to check for a thread jam and, if that didn't work, take it in for service. The nearest service facility was one hour's drive from my home and this was a brand new machine! I emailed Brother and 4 days later received a response with the same advice. I called Amazon customer service. Within 2 minutes a new, replacement machine was on the way and a UPS mailing label for return was ticking out of my printer! The new machine arrived in 2 days! I beleive the first machine I received was defective...which can happen to the best of items from the best of companies. No problem. When it worked, this was the best sewing machine I've ever used. I gave it 4 stars rather then 5 only for the frustrating customer service at Brother. The lesson here is: always buy at Amazon! Great response...great service!
This review is for: brother pc 420 prw reviews
I did a lot of research before buying this machine. I have been using a 50 year old Kenmore for my home decor and clothing sewing/design. Therefore, I am used to working with what I have, and being creative with my machine's capabilities. That being said, I decided it was time get a new, computerized machine that could do things that my ancient machine never dreamed of. My budget was $400 to $500. The PC-420 was so highly reviewed that I thought I couldn't go wrong!Well, my machine arrived and right away it can't do a reliable straight stitch. It's not a tension issue, so I tried five sizes of needles and three brands of thread. I call Brother and get customer assistance. Still, the straight stiches are horrible- ugly skipped stiches and weird loops at intervals on the back of the fabric. Maybe a timing issue? So, I do an exchange for another machine. Amazon, by the way, has a wonderful return policy. So easy!Well, my second machine comes and the automatic needle threader breaks on the second use. The stitches are fine, though...Hmmm. Is this machine a good value if it isn't reliable? Am I just really unlucky by getting two lemons in a row, or will I be using my 25 year warranty on a regular basis? I'm worried.A word about some of the stitches that come with the machine. Many of the decorative and utility stitches are very clean and tight, but some are pretty sloppy looking. Don't be surprised if you find that you just choose not to use some of them.If this machine actually functioned properly, I'd give it five stars for value: the number of features it comes with is insane for the price. I wish I could rate it higher.